Product Overview

The Cisco Jabber® platform is a unified communications application that lets you be more productive from anywhere on a broad array of devices. Find the right people, see if and how they are available, and collaborate using your preferred method.
Today’s global, distributed work environment has resulted in significant challenges for workers, making it harder to connect with the right people and significantly increasing the quantity and modes of communications. Organizations of all sizes are striving to improve communications in order to retain customers, compete for new business, control costs, and grow their business globally.
Cisco Jabber for Windows streamlines communications and enhances productivity by unifying presence, instant messaging, video, voice, voice messaging, screen sharing, and conferencing capabilities securely into one client on your desktop. Cisco Jabber for Windows delivers highly secure, clear, and reliable communications. It offers flexible deployment models, is built on open standards, and integrates with commonly used desktop applications. You can communicate and collaborate effectively from anywhere you have an Internet connection (Figure 1).
Figure 1.      Cisco Jabber for Windows


Features and Benefits

Reduce Communication Delays with Presence and Contact Information
The Cisco Jabber platform enables you to see the availability of co-workers and colleagues within and outside your organization. You can immediately see who is offline, available, away, on a call, or in a do-not-disturb state. You can create customized availability states, such as "in a customer meeting", to provide added context. Contact cards provide additional contact information and multiple options for initiating communications. These capabilities help reduce communication delays and result in faster decision making and enhanced productivity.
Quickly Communicate with Borderless Enterprise-Class Instant Messaging
Instant messaging is an important communication option that lets you efficiently interact in today’s multitasking business environment. The Cisco Jabber platform delivers enterprise-class instant messaging capabilities that are based on the Extensible Messaging and Presence Protocol (XMPP). The solution provides personal, group chat, and persistent chat rooms so you can quickly connect with your business colleagues. Chat history and server-based logging capabilities allow you to view the content of prior chats and to store messages for convenience, compliance, and regulation purposes. Instant messaging is integrated with other communication capabilities so you can simply move between chats, audio conversations, and web conferences. You can even share presence and send instant messages to people outside your organization who may not be using the Cisco Jabber application. The enterprise-class instant messaging capabilities of the Cisco Jabber platform provide more efficient, highly secure, flexible, and borderless collaboration.
Bring Business-Class IP Telephony to the Desktop
The Cisco Jabber application delivers business-quality voice and video to your desktop. Powered by the market-leading Cisco® Unified Communications Manager, the Cisco Jabber application is a soft phone with wideband and high-fidelity audio, standards based high-definition video (720p), and desk-phone control features. These features mean that high-quality and high-availability voice and video telephony is available at all locations and to users’ desk phones, soft clients, and mobile devices. The Cisco Jabber application makes voice communications simple, clear, and reliable (Figure 2).
Figure 2.      High-Definition Video with Integrated Audio Controls


Accelerate Team Performance with Multiparty Conferencing and Collaboration
The Cisco Jabber platform provides for smooth escalation to desktop sharing or Cisco WebEx® conferencing and collaboration solutions. You can instantly share documents and expand chats and conversations to multiparty voice, video, and web conferencing.

Collaborate from Common Business Applications
You can access the capabilities of the Cisco Jabber application from common desktop applications such as Microsoft Outlook, including lighting up presence and click-to-communicate (instant message and audio and video calling) capabilities. With Microsoft Outlook, you can use the Microsoft contact card click-to-communicate icons directly from within the application to save time and streamline workflows because you can view user availability and initiate communications such as personal and group voice, video, and chat sessions without having to switch between applications.