DOURAN CRM
Douran Customer relationship management systems, is responsible for managing all interactions with customers. In this system, all processes and operations related to the management
of customer information and customer relationships, management of
business partners, competitors and competitive environment of
information management, marketing, advertising programs, participation
in exhibitions, sales and after-sales service is done.
With this system, to facilitate access to and interaction with the customer is done through a single system. It also uses various reports and dashboards, actually better
management of the various stages of marketing, sales and after-sales
service and ultimately increase customer satisfaction done yet satisfied
with the sales team.
Marketing management subsystem
• Manage potential customers (actual, legal) and convert them into real customers
• Manage customer information and market segmentation on them
• Intelligent and automated detection of repeat customers and combining data
• Ability to manage competitors, competing products and the records of customers and competitors
• Ability to manage sales agents and sales agencies at different levels along with the assignment and calculate commissions
• Ability to manage sales clues and turning them into opportunities
• Ability to manage sales opportunities and logging on their sales team
• Ability to interact with customers via email, text message or a
• Campaign management and operations of (sending bulk e-mail, SMS, letter, etc.)
• Ability to communicate with computer systems to facilitate telephone customer interaction Sales Team
Sales management subsystem
• Ability to manage operations related to the invoices, sales orders and sales figures
• the ability to manage factors that increase or decrease along with the method and calculation formula
• The timing of payments of purchase and sale and delivery schedule
• Integration with marketing systems and after-sales service
After-sales service management subsystem
• Ability to manage operations support contracts and warranty
• Ability to manage operations related to periodic inspection, maintenance and repair costs
• operations related to the problems and process customer tickets related
• Manage the repair processes at the customer site, the company and representation
• consumables parts management and parts
• Manage the costs associated with each customer